Customer Feedback

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Thursday, 12th April, 2012

My name is Noel McBeath and we have just taken delivery of a Hyundai I30CW Sportswagon which is to be my wife Robyn’s vehicle.

I would like to tell you how very impressed we both were with the professionalism of your sales consultant Lyndon Andrews.

Lyndon is a pleasant, intelligent young man who has looked after our needs and made the purchase of this vehicle an easy transaction.

When we arrived to take delivery he took the time to go through everything with us and made sure we understood all of the documentation.

Congratulations on having such a pleasant and capable employee in your establishment

Kind regards,
N & R McBeath

PS: the flowers were a nice touch.

Tuesday, 3rd April, 2012

Hi Michael,
We would like to once again sincerely thank you for the professional way you conducted yourself during the process of Gail's recent new vehicle purchase.  From the moment we were greeted by you, you made us feel welcome and showed a sincere interest in our enquiry.  This was Gail's first new vehicle purchase and it was a special event for her.  You enhanced the experience for her.

Your attention to detail was exceptional, your courtesy admirable and your skill exemplary. You made the whole experience of purchasing a new car a very pleasant one  indeed for us.   

Your Dealership should be proud to have someone of your calibre as an employee and we would have no hesitation in recommending anyone to you, should they be considering a new Hyundai vehicle purchase.

All the very best in what I am sure will be a very successful sales career.

Kind Regards,
Ian & Gail
 

Friday, 30th March, 2012

Dear Sir or Madam
I am writing to you to tell you about a wonderful customer service experience I had at you service department recently.
I was about to leave to drive to Port Macquarie when I noticed the indicator on my new Jeep telling me that the front left
tyre was loosing pressure. After inspecting the wheel and not being able to find a puncture I drove to your dealership at
Southport and was greeted by Jackie Polichronis in the service department.

She was very helpful and courteous, (and) Jackie informed me that she would speak to the relevant service department to see if they could assist me. She also explained to me that they where very busy with cars that had been booked in for service but would see what they could do. I then was introduced to a gentleman called Greg Sallaway who I later discovered was the manager from the tyre department. Greg was so friendly and helpful even though it was quite obvious he was very busy. He explained to me that he would remove the wheel and inspect the tyre for damage and get me on the road as soon as possible which he did after finding a nail in the tyre. He then fixed the puncture and then checked all my wheels and tyre pressure.

I was in and out in about 45 mins and on my way.

Although Greg was only doing his job, I would like to say how friendly and how helpful he was, under the circumstances I
truly expected to have a long wait but that was not the case. And I would also like to add that on the few times I have had my new vehicle at your premises for service all your team have been fantastic and outstanding for customer service.
Thank You

M. Steel - Ashmore Qld

Wednesday, 28th March, 2012

"Thank you for making my “new car day” special – I appreciate old fashioned values of courtesy and thoughtfulness and you and your Company have certainly displayed these virtues – kindest regards, Shirley P."

Wednesday, 29th February, 2012

"Good Morning,

I'm writing to you to commend your team member Damien Hartigan on the fantastic customer service he offered me in the purchase of my Audi A3.  It was the first major purchase I've made independently since my husband passed away.  Damien was on hand to offer answers to all my questions and ensured I was informed along the way.  I felt confident dealing with him and appreciated his friendly professional attitude.

His pleasant manner must surely be an asset to your company.  I am happy to come back to Damien and Audi Gold Coast for any future business.

Thanks and regards

Faye"