Careers
- Job Title: Service Manager - Multifranchise
- Company: James Frizelle's Automotive Group Pty Ltd
- Job Type: Permanent
- Description:
- Dynamic Automotive Industry Brands
- Ongoing Development and Mentoring
- Gold Coast South location
James Frizelle's Automotive Group is proud to be one of the largest Motor Dealers in Northern Rivers and South East Queensland, with over 360 staff across their five locations, selling over 8000 New and Used vehicles each year.
Located in Tweed Heads, along with Southport, Nerang, Arundel and Lismore, James Frizelle's commitment to preserve friendly "Old Fashioned Service" has underpinned our position as a Dealer of Choice for over 26 years.
We are currently recruiting a motivated and professional Service Manager to lead their Tweed Heads Team. The Manager will concentrate on Workshop activity and have a fulltime administrative team allowing for flow and productivity.
We are looking for:
- A high level knowledge of service department processes, policies and procedures
- An interactive Manager interdependantly communicating with the Workshop service staff
- Leadership capability underpinned by several years experience
- Multiple franchise experience
- Automotive trade qualification
- Excellent customer service with well developed communication skills both verbal and written
- Experience in Service Department KPIs with great time management skills
- Experience with Pentana Solutions (Reynolds & Reynolds)
- Current Manual Driver's Licence
- Leading a team of qualified technicians, apprentices and service advisors to optimise service deliver for our customers
- Ensuring all work is carried out to meet manufacturer benchmarks (fix it right first time)
- Operating service booking to a capacity to ensure all Dealer/Manufacturer targets are met
- Setting and obtaining service sales and profit objectives
- Controlling department expenditure and maximising profitability
- Ensuring all franchise Benchmarks are met and exceeded
- A remuneration package commensurate with experience and capability
- An experienced General Manager to provide support, advice and direction as required
- Ongoing development and mentoring
- Formal and informal training
- A dedicated working environment
- Some of the automotive industry’s most dynamic and reputable brands
- Paid leave loading for all employees
- Minimal weekend work
If you are keen to join a progressive company, have fantastic customer service experience, a positive attitude and a great work ethic, then we would like to hear from you.
To apply, please submit a covering letter outlining how your experience fits all the dot points above and also attach your resume.
Applications close: 1st March, 2012
Contact Details:
Megan McKenzie
PO Box 1687
Southport 4215 Queensland
PH: 07 5583 8888
